Planned Preventative Maintenance & Reactive Repairs: Keeping Your Business Running Smoothly

Bobby East
Dec 16, 2025
2 min read

In today’s fast-paced business environment, downtime is not an option. Whether you operate in logistics, retail, commercial property management, or any other sector, the reliability of your assets and infrastructure is critical to success. At Iconic Group Services, we provide comprehensive Planned Preventative Maintenance (PPM) and Reactive Repair Services to ensure your operations remain efficient, safe, and compliant.

Why Maintenance Matters

Maintenance is more than just fixing things when they break. It’s about protecting your investment, reducing operational risks, and creating a professional environment for staff and clients. Neglecting maintenance can lead to:

Costly emergency repairs
Safety hazards and compliance issues
Reduced equipment lifespan
Negative impact on brand image

Our approach combines proactive maintenance strategies with rapid-response repair solutions, giving you complete peace of mind.

Planned Preventative Maintenance (PPM)

PPM is a structured, proactive approach to asset care. Instead of waiting for equipment to fail, we schedule regular inspections and servicing to keep everything running at peak performance.

Benefits of PPM

Minimize Downtime: Prevent unexpected breakdowns that disrupt operations.
Extend Asset Lifespan: Regular servicing reduces wear and tear.
Improve Safety: Identify hazards before they become serious.
Reduce Costs: Avoid expensive emergency repairs and replacements.
Ensure Compliance: Meet manufacturer and industry standards.

What We Cover

Our PPM services include:

Mechanical & Electrical Systems: HVAC, boilers, generators, and more.
Building Fabric Maintenance: Roofs, walls, and structural integrity.

Our qualified engineers and technicians work with leading brands and follow strict manufacturer guidelines. Every visit is documented for compliance and audit purposes.

Reactive Repairs & Emergency Support

Even with the best planning, unexpected issues can occur. That’s why our reactive repair service is available 24/7, 365 days a year. We respond quickly to minimize downtime and restore normal operations.

Our Reactive Services Include

Structural Repairs: Walls, roofs, and building fabric.
Plumbing & Drainage: Burst pipes, leaks, and blockages.
Electrical Faults: Power outages, wiring issues, and lighting failures.
HVAC & Mechanical Repairs: Heating, cooling, and ventilation systems.

Out-of-Hours Support

Emergencies don’t wait for business hours. Our team is on call day and night, including weekends and holidays, to keep your business running.

Insurance Works

We handle insurance-related repairs following fire, flood, storm, or accidental damage. Our team works directly with insurers and loss adjusters to ensure fast, compliant restoration.

Digital Real-Time Job Sheets

Transparency and communication are key. That’s why we provide digital real-time job sheets for every project.

Instant Updates: Clients receive live progress updates during the job.
Completion Reports: Detailed job sheets are sent immediately upon completion.
Images Included: Before-and-after photos for full visibility and peace of mind.

This system ensures you’re always informed, with clear documentation for compliance and record-keeping.

Bespoke Reactive Packages

For ultimate peace of mind, we offer custom reactive maintenance packages with: